Returns & Refunds

Returns, Refunds & Damaged Orders

Due to the nature of our hair care products, Gaia Empress does not accept returns or provide refunds for change-of-mind purchases.

Damaged products

If your order arrives damaged, please contact Gaia Empress Customer Support promptly and provide your order number, clear photographs of the damaged product and packaging, and any other information reasonably required to review the claim. Once an eligible claim is reviewed and approved, Gaia Empress will send a replacement product at no additional cost.

Orders not received

If your order has not been received, please contact Customer Support with your order details. We will review the available delivery information. If the order is confirmed as not delivered and the claim is eligible, Gaia Empress will arrange a replacement at no additional cost.

Contact

Email: support@gaiaempress.com

This policy does not limit any rights or remedies available to you under applicable law.